Refund policy
Return Window
Returns are accepted within 15 calendar days of the confirmed delivery date. Requests received after this period will not be eligible for return.
Eligibility Requirements
To qualify for a return, items must be:
- Uninstalled and unused
- In original, undamaged packaging
- Complete with all parts, hardware, documentation, and accessories originally included
Restocking Fee
A 20% restocking fee applies to all approved returns. This fee is calculated on the item purchase price and deducted from the refund amount.
Return Shipping
Return shipping costs are the responsibility of the customer.
For parcel-shipped items, the customer arranges and pays for a return label using a carrier of their choice.
For freight-shipped items, return pickup will be coordinated through our team. The cost of return freight will be confirmed with the customer prior to proceeding and deducted from the refund. Because freight costs vary by item, weight, and location, return shipping costs for attachments cannot be quoted in advance.
If a return is the result of a confirmed product defect or a fulfillment error on our part, return shipping will be covered by AmazingSouth Attachments.
Return Process
Step 1 — Contact us at sales@amazingsouth.com with your order number, the item you are returning, and your reason for the return.
Step 2 — If the return meets all eligibility requirements, we will issue a Return Authorization (RA) number and return instructions. Returns sent without a valid RA number will not be accepted.
Step 3 — Repackage the item securely in its original packaging with all included materials and ship it to the address provided with your RA.
Step 4 — Once the item is received and inspected, the refund will be processed to the original payment method within 10 business days.
Non-Returnable Items
Certain products may be designated non-returnable based on manufacturer policy or product type. Any such restrictions will be disclosed on the product page prior to purchase.
Exchanges
AmazingSouth Attachments does not process direct exchanges. To obtain a different item, initiate a return for the original item and place a new separate order. Standard return conditions apply, including the restocking fee and customer-paid return shipping.
Damaged Deliveries
Photograph all damage immediately upon discovery and email the photos to sales@amazingsouth.com along with your order number. Reporting windows match those in the Shipping Policy above. Depending on the nature and severity of the damage, we will arrange a replacement unit or replacement parts shipment.
Questions
Phone: +1 (469) 310-8450 Email: sales@amazingsouth.com Hours: Monday–Friday, 9:00 AM – 5:00 PM CT